F.A.Q.

90% of our appointments are scheduled within 48 hours of the initial call, provided the contact form is completed accurately.

Our engineers are always well-equipped with the necessary parts, allowing us to resolve most issues on the same day. If a more extensive repair is required, our office staff will keep you informed about the progress.

We support a wide range of brands, including: Candela, Cynosure, Asclepion, Deka, Alma, Lumenis, Quanta, Fotona, Cutera, Fraxel, and Wavelight.

Yes, we recommend preventive maintenance at least once a year or once a certain number of lamp shots have been reached.

Yes, we conduct these tests annually and issue certificates for each machine.

Yes, we support a wide variety of IPL devices.

Our engineers specialize in repairing circuit boards, microelements, touchscreens, high-voltage power supplies, heads, handpieces, and other components that are not available as individual spare parts from the manufacturer. This helps save a significant portion of the costs you would otherwise incur.

Yes, after every repair, our engineer completes a power table to confirm that the laser maintains the safety levels specified by the manufacturer.

We recycle laser heads, handpieces, optical blocks, laser rods, diodes, power supplies (both high-voltage and low-voltage), circuit boards and screens among many others.

No, we support a variety of devices used in beauty clinics— everything from skin cooling devices like the Zimmer Cryo range to ultrasonic peeling machines and cosmetic beds. Contact us for more information!

Yes, we offer a wide range of both new and used lasers, which we can deliver to our clients in the shortest possible time. Check our inventory here.

Typically, if you notice a decrease in the laser's effectiveness or if an error message appears on the screen, it may indicate that repair or maintenance is needed.

We recommend performing maintenance at least once a year, but the frequency may increase depending on the intensity of usage.

We offer repairs, preventive maintenance, calibration, parts replacement, safety testing, laser certification, and training on how to operate lasers and IPL devices.

Yes, we offer specialized support for diode lasers, including diode handpiece repairs.

In most cases, we can repair older lasers, although the availability of spare parts may be limited.

Yes, we provide training on proper laser operation and maintenance, as well as on safety protocols for working with them.

It’s not advisable to delay repairs, as small issues can worsen over time and lead to more serious damage.

We support a broad spectrum of cosmetic lasers, including IPL, diode lasers, Nd:YAG, CO2 lasers, and many others.

Our specialists will consult with you and help you select the most suitable laser based on the specifics of your salon or clinic.

Yes, our engineers can repair or replace outdated components with new ones that are compatible with your laser.

We offer a wide range of spare parts, including optical elements, diodes, heads, fibres, handpieces, circuit boards, and power supplies.

Improper maintenance can lead to reduced efficiency, increased risk of damage, and, in the worst-case scenario, potential harm to the client's health.

You can reach us by phone, email, or through our online contact form on our website.